"I have been meaning to contact you for a while to let you know how happy I am with the new Pro-Ject Turntable you sold me, but more importantly for the great service during the exchange of used for new, calculating accounts and credits, and other complications.
It is obvious you care about your customers beyond just the sale and I really appreciate it."
"Several years ago you all fixed my dad's turntable and that made him SO happy. Listening to records that he hadn't heard in years was like a reunion with old friends. Thank you so much for your service!"
"I just want to let you know that I like my Technics SL-1300 turntable very much. Steve did a great job of rebuilding it and it plays very well with my TCC-TC-750LC preamp and my Yamaha RX-V671 receiver. Please give my highest regards to Steve."