Contact Us

Paragon Video and Stereo
1905 Monroe Street
Madison, WI 53711
Call 608-251-6121
or Contact Us


Testimonials View All »

"I am a high end SACD and DVD Audio music collector and recently purchased a very expensive disc which unfortunately, was swallowed by my Oppo BDP-83 universal player. Never happened before! The folks at Paragon were super conscientious and able to remove (and save my disc) as well and get my Oppo up and running again. Will definitely use you guys again in the future!"
Greg M
"Several years ago you all fixed my dad's turntable and that made him SO happy. Listening to records that he hadn't heard in years was like a reunion with old friends. Thank you so much for your service!"
Kris H
"I have been meaning to contact you for a while to let you know how happy I am with the new Pro-Ject Turntable you sold me, but more importantly for the great service during the exchange of used for new, calculating accounts and credits, and other complications. It is obvious you care about your customers beyond just the sale and I really appreciate it."
Greg Y

FAQ's

Q: Do you sell parts?

A: We're sorry but we do not sell parts.  However, we do provide repair services for your audio equipment.

Q: Do you repair televisions?

A: I'm sorry but we do not repair televisions.  However, we do provide repair services for your audio equipment.

Q: Do you sell televisions?

A: I'm sorry but we are not currently selling televisions.  However, we do sell many home theater products to go along with you new TV. 

Q: Do you offer a warranty on used products?

A: Yes, we do offer warranties on almost all of our used, vintage, and rebuilt audio equipment.  This is only offered to items that are purchased in our store and does not extend to online sales.

For example; All of our used/rebuilt turntables come with a 6 month parts and labor warranty (excluding the stylus).  

Q: Can I purchase your new products from your website and have them shipped?

A: We're sorry, but no we do not sell any of our new products through our website.  All new items must be purchased in person at our store in Madison, WI.

We appreciate your understanding.

Q: Do you sell parts?

A: We're sorry but we do not sell parts.  However, we do provide repair services for your audio equipment.

Q: Do you repair televisions?

A: I'm sorry but we do not repair televisions.  However, we do provide repair services for your audio equipment.

Q: Do you sell televisions?

A: I'm sorry but we are not currently selling televisions.  However, we do sell many home theater products to go along with you new TV. 

Q: Do you offer a warranty on used products?

A: Yes, we do offer warranties on almost all of our used, vintage, and rebuilt audio equipment.  This is only offered to items that are purchased in our store and does not extend to online sales.

For example; All of our used/rebuilt turntables come with a 6 month parts and labor warranty (excluding the stylus).  

Q: Can I purchase your new products from your website and have them shipped?

A: We're sorry, but no we do not sell any of our new products through our website.  All new items must be purchased in person at our store in Madison, WI.

We appreciate your understanding.